FREQUENTLY ASKED QUESTIONS (FAQ)
1. CAN I CHANGE THE WORD GRANDMA?
2. IS IT POSSIBLE TO MAKE A SPECIAL REQUEST?
3. DO YOU SHIP TO OTHER COUNTRIES?
As custom-made products, each item is personalized and meticulously inspected individually prior to shipping.
Order Processing Time:
For most orders: 1-3 days
For blankets,music boxes,mirror: 3-5 days
US: 3-5 business days (standard orders) / 1+ business Weeks (blankets music boxes, mirror)
Rest of the world: 1-2+ weeks
Please note that our team takes great care in crafting and reviewing each product to ensure the highest quality for our customers.
Our customer service email is [email protected] or [email protected]
At Family First, we want you to be 100% satisfied with services provided from us.
We understand that buying things online can be scary with companies not staying true to their customers. If within 30 days since your purchase, your product is defective or not described, don't worry.
Just send us an email at [email protected] or [email protected] and we will make it right by offering you a replacement or refund.
You don't even have to return your package. We will treat this loss as our responsibility if you are not satisfied with your order.