Granddaughter Blanket - POMH Hug

FREQUENTLY ASKED QUESTIONS (FAQ)

1. CAN I CHANGE THE WORD GRANDDAUGHTER OR GRANDMA?

  • YES YOU CAN, PUT THE NAME YOU WANT IN THE INPUT BOX ABOVE AND OUR SKILLFUL GRAPHIC ARTIST WILL PERSONALIZE YOUR BLANKET 

2. HOW CAN I ORDER 2 OR MORE BLANKETS?

  • FOLLOW THESE STEPS, AND APPLY IT IN THE PERSONALIZATION BOX ABOVE

3. IS IT POSSIBLE TO MAKE A SPECIAL REQUEST?

  • YES, IT IS POSSIBLE. AFTER YOU PLACED THE ORDER, EMAIL US UPON RECEIVING YOUR ORDER CONFIRMATION

4. DO YOU SHIP TO OTHER COUNTRIES?

  • YES, WE DO SHIP WORLDWIDE FOR FREE. NO MINIMUM AMOUNT REQUIRED

    4. ARE THERE DIFFERENT SIZES?

    • YES, KINDLY SELECT THE SIZE YOU WANT BY CLICKING " SIZE SELECTION" ABOVE

    • All of our Blankets are custom-made-to-order and handcrafted to the highest quality standards. Materials used are safe for all ages
    • The cozy underside is constructed from an ultra-soft lightweight microfleece fabric to keep your granddaughter warm and comfortable. 

    Each blanket features a premium suede print for beautiful color vibrancy. 

    • We guarantee 100% that she will snuggle this while watching TV on the couch, relaxing on a sofa, or sleeping
    • Machine washable with cold water gentle cycle and mild detergent. 
    • Care: Easy to clean, machine washable, and dries quickly 

    This is a Made to Order Item. Each Product will be Personalized and Carefully Checked Individually before shipping it out.

    Processing Time will take 3-5 Days. 
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    Shipping Time:

    US: 3-7 Business Days 
    Rest of the world: 2-4 Weeks  

    SOME PRODUCTS ARE MADE TO ORDER THEREFORE EACH PRODUCT WILL BE PERSONALIZED AND CAREFULLY CHECKED INDIVIDUALLY BEFORE SHIPPING IT OUT.

    PROCESSING TIME FOR MOST ORDERS WILL TAKE 1-3 DAYS. 

    SHIPPING TIME:

    US: 3-5 BUSINESS DAYS 
    REST OF THE WORLD: 1-2+ WEEKS  

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    PROCESSING TIME FOR BLANKETS AND MUSIC BOX WILL TAKE 3-5 DAYS. 

    SHIPPING TIME:

    US: 4-7 BUSINESS DAYS 
    REST OF THE WORLD: 1-2+ WEEKS  

    HOW CAN I CONTACT YOU? 

    Our customer service email is [email protected]

    Phone: +1-908-339-6950

    At Family First, we want you to be 100% satisfied with services provided from us.

    We understand that buying things online can be scary with companies not staying true to their customers. If within 30 days since your purchase, your product is defective or not described, don't worry.

    Just send us an email at [email protected] and we will make it right by offering you a replacement or refund.

    You don't even have to return your package. We will treat this loss as our responsibility if you are not satisfied with your order.

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